Support

Support

Welcome to the Nexim Support page!

Fast Installation

Once you have chosen your offer, our team of experts will proceed with the installation of the service within a few days.

Post-Installation Support

After installation, our support team remains available for any questions or technical issues. Our assistance is at your disposal 7 days a week.

Need help?

For any question or request, you can choose from the following support options

Check Coverage

If you want to know whether FTTH Fibre is available in your area, click here to start the coverage check. Enter your address and street number to obtain availability details.

Technical Support

If you are experiencing problems with your internet connection or with the installation, our technical team is ready to help. You can contact us directly through our Technical Support Form, or call our dedicated number.

Frequently Asked Questions (FAQ)

See our FAQ section for answers to the most common questions about our services, plans and more.

Contact us

If you have not found the answer you were looking for, you can always contact our customer service. We are here to respond to all your requests.

Connection Problems

If you are experiencing outages or connection problems, our technical support team is on hand to resolve any difficulty. Contact us now.

Account Management

Need to update your personal details, change your plan or view your invoice? Sign in to your Nexim account and manage your information quickly and easily.

Request a Return Visit

If you wish to terminate your contract or transfer your line, you can do so easily through our customer service. Find all the information on switching back by clicking here.

Modem Configuration Support

If you need help setting up your Nexim modem or router, consult our step-by-step guide or contact technical support.

How does the support process work?

Check Coverage

Go to our coverage checker and enter your address to find out whether our service is available in your area.

Choosing the Offer

Once coverage has been verified, select the offer best suited to your needs. We provide a range of solutions for your home or your office, with connections of up to 10 Gbps.